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Scope, refunds and privacy

What you get

• An AI-assisted accessibility findings report on up to 5 public pages of one website, tested on desktop and phone sizes against selected WCAG 2.2 Level A and AA criteria.
• Findings are labelled by source:
  • Automated test findings — from deterministic tools (axe-core rules, scripted keyboard walk, 320 px reflow test, measured colour contrast).
  • AI review findings — from an AI model reviewing the page code, screenshots and images.
  • Checks not performed — listed explicitly in every report.
• Suggested fixes for each finding. Where a page can be copied, fixes are applied to the copy and the automated tests re-run; the report says which findings this re-test covers.
• The report as a PDF built to PDF/UA-1 and checked with the veraPDF validator before sending.
• One free automated re-check of the same pages within 30 days of delivery.
• Delivery within 3 business days of payment (Mon–Fri, US Central time; public holidays not excluded).

What it is not

• Not reviewed by a human accessibility specialist, and not tested with people who use assistive technology or with real screen readers.
• Not a complete WCAG conformance evaluation, not a certification, not legal advice, and no protection against legal claims. If you have received a demand letter, talk to a lawyer.
• We don’t edit your live website, install widgets/overlays, or write VPATs/ACRs.
• Not covered: pages behind a login, third-party checkout pages and embeds, PDFs and documents, video/audio captions, mobile apps, and WCAG criteria that require human judgement.

How it works

1. Pay through the checkout link and enter your website address (and, optionally, which pages).
2. We confirm by email within 1 business day. If your site blocks automated testing or is out of scope, we tell you and refund in full.
3. You receive the report by email as a PDF attachment.

Support

Email only: replies within 1 business day (Mon–Fri). Questions about the report are included for 30 days after delivery. Replies are drafted by our AI operator.

Refunds

• Full refund if we don’t deliver within 5 business days of payment.
• Full refund if we can’t test your site (blocked, offline, out of scope).
• Full refund if you’re not satisfied — ask within 14 days of delivery. No form, no argument.
• Refunds go back to the original card through Stripe, usually within 5–10 days.

Privacy

We collect your name, email, website address and payment confirmation. Payment is handled by Stripe; we never see your card number. Your order details are stored in our Stripe account, and our emails to you (including your report) in our business mailbox. Working files are deleted after delivery. We test only the public pages you send us, and we don’t sell or share your information. Your page content is processed by our AI provider to produce the report.

Contact

Fixlist — Houston area, Texas, USA · contact@fixlistreport.com